INSTALL NOW>> Forget about data limits! And you can click here if you want to compare all the contact information we've gathered for Straight Talk. That dirty freaking bad customer service is awful at Straight Talk. WebShould you have questions or concerns, please contact us via chat or by calling one of our customer care representatives at ************** PIN ****. If you need more data, you can purchase a 2 GB data add-on option for $10. To reactivate your Straight Talk phone please go to www.straighttalk.com/Activate. 2023 TracFone Wireless, Inc. 9700 NW 112th Avenue, Miami, FL 33178. If you think this information is inaccurate or know of other ways to contact Straight Talk please let us know so we can share with other customers. Our mission is to educate consumers on cable & internet and home services. It's a scam. By having this information in front of you during a chat or call, you may be better able to communicate your situation and achieve your desired outcome. strict standards for business conduct. I am very upset that they would not honor the warranty that the phone was supposed to have. This was a phone that was over $300, lasted 7 months, and just stopped working (with no misuse of it). It's now been a day and half. Straight Talk is ideal for people who want basic cell phone coverage, plan flexibility and an affordable price. If you bought an iPhone or Galaxy phone from Straight Talk, chances are it uses the Verizon towers. You will be able to reactivate your Straight Talk phone with the same phone number within 30 days of your Service End Date. my number ,i have no signal, i had the same thing with the major storm of a few weeks ago. Privacy Policy. And this doesn't make any sense at all. I am probably leaving them after over 10 years. This phone number is Straight Talk's Best Phone Number because 115,920 customers like you used this contact information over the last 18 months and gave us feedback. Straight Talk does not have any long-term contracts and affordable plans, but some consumers report slow data speeds. Press 1 then 1 then 5 then 2 then 5 then 2 then 3 then 0# each time it asks for a phone number. There's a problem. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. We also ensure all reviews are published without moderation. The latest review Sales/Customer Service was posted on Feb 21, 2023. Press # three times. I guess you get what you pay for with the cheap service!!! WebStraight Talk is a cell service provider that offers no contract plans for talk, text and data. Straight Talk is ideal for cellphone users that do not want to commit to lengthy contracts. This is your device's unique identification number. Would not make an exception,to a hotel reservation I made thru Priceline. Had enough of straight talk terrible customer service. To port in your existing telephone number to your Straight Talk phone, the number you are porting must be active with your current service provider. Click below for our Contact Information and hours of operation! PLEASE if you want good service or a good phone plan look ANYWHERE else. Simply let him/her know that youd like to cancel your Straight Talk service. WebAt Straight Talk, customer service is extremely important to us. Please select which option you would like to keep: You are going to logout in {{logouttime}} minutes. I've had Straight Talk for 2 years now and I have not a single complaint about their coverage, their service or the price. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. In 2015, the Federal Trade Commission took action against Straight Talk's parent company, TracFone due to TracFone's poor management of data throttling. Refill with your credit card right from your device. There are five different plans to choose from that offer different data, speed, coverage and pricing options. These include: Issues involving devices that must be repaired or replaced will have to be resolved either at a Walmart store or by mailing a device to Straight Talk's repair services. Whatever your reason for cancelling, todays guide will give you a detailed walk-through on cancelling your Straight Talk subscription. This past Sunday, the Cleveland Browns hosted the Los Angeles Chargers in a game the Vegas-betting types for some reason found a way to make the Browns favored in. Have question about your phone or service? You can now share news articles on your favorite social media channels. Attention: Executive Resolution Department 9700 NW 112 Avenue Miami, FL 33178 Self-service is right at your fingertips. Tried again this afternoon, rep. was very rude and condescending. Our content is intended to be used for general information purposes only. Service is currently available for your address. Straight Talk customer care can address many of the most common customer service issues experienced by wireless service users. An indicator light on your phone may display the word "Roam", "RM", or "NO SERVICE" on the screen. They say they'll call you back. Straight Talk is a carrier formed by the combination of Tracfone and Walmart. Straight Talk wireless offers customer service by a physical mailing address and toll-free phone support. Transferred my friends number and now both phones are not working! $45 Unlimited plan with unlimited talk, text and data, with the first 10 gigabytes of data at high speeds, then 2G. Listen: OBR Straight Talk Episode 8, We Suck Again! I didnt know it was on auto pa Payed my bill and now I can't make or receive calls. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. WebContact Us Now. Sign up to receive our free weekly newsletter. It is impossible to talk to someone who speaks fluent English. Before we show you how to cancel your Straight Talk service, it is crucial to go over why you might want to cancel it, especially considering the quality of their service delivery. It goes against our guidelines to offer incentives for reviews. Wasted half a day! As with Live Chat, you'll have the advantage of being able to keep a record of your interactions with your customer service representative. Shop for phones, devices, accessories or bring your own device, Enroll in auto-refill or refill your service now. Tip for resolving issues: Before trying again to resolve your issue via phone-based customer service, live chat, or social media platforms, jot down some notes about your problem, your experience trying to resolve it and what you'd like to happen next. I do NOT recommend Straight Talk, since they will not do honor their warranty! Get buying tips about Prepaid Phones delivered to your inbox. The data is non existent no matter if it is the beginning or end of your service date. Contact Straight Talk via social media: Another text-based option is to contact Straight Talk through its Twitter or Facebook accounts. We DO NOT remove reports. Their system cannot handle if you have to fix your phone and do not have access to get a text on your old phone. With Android 4.0 and later versions, you can set a mobile data limit reminder. You can call us directly and we will help you. She switched me over and I told the next person what happened. You will need to enter either a Service Card PIN or a credit or debit card with the Visa/Master Card logo, in addition to your phone information and zip code. Its location on this page may change next time you visit. I went through their website to purchase a phone and new service where they offered me a phone lease through something called SmartPay. If you are Straight Talk/Total Wireless customer or have a service plan provided by SmartPay, please call here: 844-663-1309 or email [emailprotected] In case you need more clarification, feel free to leave a comment, and we will get back to you as soon as possible. 30 minutes to sync email to your phone. I accidentally threw my sim card away when switching to Visible. Why Ripoff Report will not release author information! It took them a ridiculous amount of time to process my order and when I finally received it, the phone was literally being held together by glue and a rubber band. Since these guys work around the clock, you can always reach them at your convenience and ask them to cancel your subscription. When will my cancellation request be approved? I can't get pictures in my texts and they are no help after days of taking to them. BasicTalk 911 service operates differently than traditional 911. Click on "Straight Talk My Account" or "TracFone Wireless, Inc." to cancel. It doesnt restrict people to long-term contracts, and it offers nationwide coverage and more data plans with flexible payment options. Only for personal use. Straight Talk is one of the leading wireless carriers in the United States. I resisted but they insisted they needed the info and there would be no problem. In my experience and for my needs Straight Talk worked very well for me. They refuse to refund my money too. I went through their website to purchase a phone and new service where they offered me a phone lease through something called SmartPay. Straight Talk has continued to offer quality services since launching a few years ago. Customer service gives no true resolution to the issue. Phone: If you want to cancel your Straight Talk service quickly, use the phone option. Please save your time and don't do this service. We though we'd save money with Straight Talk. When I called customer service to get a replacement they told me Im crap out of luck and continued to belittle me and verbally attack me as if it was my fault they sent me a broken inoperable device. How do I cancel my Straight Talk service? I bought a service plan before my service cut off. After requesting the customer service team at Straight Talk to cancel your service, your request will take 24 to 48 hours to be approved. RATES EXCLUDE INTERNET SERVICE. You can call us directly and we will help you. At 2G Speeds, the functionality of some data applications, such as streaming audio or video may be affected. I paid my bill *days ago and it still hasn't been added to my account and now my phone phone number ********** added refill service yesterday and phone is still not working. Concerns about data usage are often reported by users. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. Once the application is downloaded, you will need to sign in with your email credentials (username and password). Text 611611 to check your balance, get refills and much more. Enter your personal details including; your Straight Talk phone number, your phone's serial number, and the last four digits of your phone's serial number. Actual availability, coverage and speed may vary. Customer Service: 1-877-430-2355 | 1-888-442-5096 Hours: Monday Sunday: 8:00AM 11:45PM (EST) Sales: N/A; Dealer Support: N/A; Fraud: N/A; Insurance: N/A 2023 Trustpilot, Inc. All rights reserved. Been a customer for almost 8 years now and I recently bought a iPhone from straight talk. If you value service, speed of service and having a company be able to handle the speed that tech updates they are NOT for you. WebChat with one of our agents live. I am now in the process of changing carriers because of how horrible they are and continue to be. If you do not have a Google Account, the phone will prompt you to create one and will guide you step by step to do so. Even when they trouble shoot my son's phone he still can't do anything. Will I be able to use my existing handset when I move to Straight Talk? Wi-Fi: Use a secure Wi-Fi connection to stream music, video, and other data heavy content. I've been on the phone with them several times and assured it would be activated in a couple of hours, still waiting the following day and have to waste time calling again Ever since they teamed up with Verizon it's been a nightmare. You need help? However, if youre sure that you want to cancel your Straight Talk service, just let them know your position, and they will initiate the process. Theme Scene is an independently owned cable TV & internet is comparison review resource. However, I was told that my AT&T sim card (bought through Straight Talk) was no longer compatible. Stole $57.98 from me. You must remove something in order to add this {{prodName}} to your cart. He hung up. A link has directed you to this review. Navigate to the Support tab and click on Contact Us. Questions about data usage and calls made, Recommendations regarding appropriate calling and data plans. Click "Settings" "Payments". The next step is to activate your device and redeem your plan. CROOKS! OUR GOAL IS FOR OUR CUSTOMERS TO ALWAYS HAVE THE BEST MOBILE EXPERIENCE POSSIBLE. TRACK USAGE: You may download a Data Usage app such as My Data Manager. This company is a total scam. When you purchase, activate, or use a Straight Talk product or Straight Talk Wireless services, you agree to comply with the latest Terms and Conditions of Service, which are subject to change from time to time without notice. It offers the best smartphones on the market, some of which are sold at significantly discounted rates. I asked for a manager or someone that could do something. Please select which one you wish to keep. All of a sudden my phone stuck in sos mode. Submit, rate and comment on Straight Talk ideas by visiting IdeaIncite.com. It offers four different service plans with different data and storage options. We are sure when you signed up for Straight Talk services, they sent you a phone along with other accessories. We don't call a lot of people. Available online only. You'll sit for hours waiting for help. 604 Straight Talk Wireless reviews first appeared on Complaints Board on Jul 30, 2009. Nope, only if I could receive texts on a phone that doesn't exist, or provide numbers I had called on my new phone before I bought it. WebTo Activate your new Straight Talk phone online, you simply need to go to www.straighttalk.com/Activate. I can not find a way to contact them if I am not a customer. Straight Talk does not own their own cellular towers. Why Can't I Talk To A Real Person. You have exceeded the amount of items allowed in your cart. Pre-order items cannot be combined with other purchases. Corporate Advocacy Business Remediation and Customer Satisfaction Program. I have been without service since 1/02/23. Tried porting it back to my old carrier and the number is GONE! I have never experienced worse customer service in my entire life. While Straight Talk attempts to be transparent in their pricing and details, some plans that claim to be unlimited actually do have limits. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, minutes used and other factors. A couple hours later my phone lost service. WebCustomer Service Chat Access Reward Information Download it now! Switch "Screen Timeout" to the lowest setting. I then got someone that I explained the situation to again, gave the person my ticket #, from earlier in the day, and he then stated that "my request was denied". Verification can help ensure real people write reviews about real companies. I highly recommend straight talk as yo Straight Talk is a cellphone service provider that offers fixed and unlimited monthly plans. WebClick on the option See Balance/Service Date. Activate HOME PHONE Activate OTHER DEVICES HOME INTERNET ROUTER ACTIVATE REMOTE ALERT Activate MOBILE HOTSPOT Activate Self-Service Tools Available 24/7 Check your balance, refill or manage plans and phones with our 611611 text feature. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I called to see what the deal was and spent 45 minutes on the phone with 3 reps. All of them asked my address. ^FT Sorry they won't. OUR GOAL IS FOR OUR CUSTOMERS TO ALWAYS HAVE THE BEST MOBILE EXPERIENCE POSSIBLE. Yes, you can with the Straight Talk Bring Your Own Phone program. Then to unlock your Straight Talk phone: Retrieve your phone's IMEI number. That's how much they give a . I asked many times to talk to someone in the warranty department, the department that makes the decisions, or anyone higher up. After repeating the address about 4 times, spelling everything, he then said the label would go to my email, again. I've been with straight talk for years but tried to activate a new phone and so far I've been waiting for a full day. Here are 8 tips for writing great reviews. WebStraight Talk Wireless - 611611 Help Welcome to 611611, the text helpline. Original review: Feb. 1, 2023. Unsubscribe at any time. They had me factory reset my phone to see if that would help which obviously it never did, and now I need to set up my iPhone all over again including cellular. After spending over 2 hours on hold they disconnect me. They refuse to credit my account and are charging me full price for another month without the service I paid for. I am very angry. WebStraight Talk, Inc. Use the charger that came with your phone to avoid battery damage. The wireless phone number can be changed only up to 4 times per year. Turn off Bluetooth and GPS when not in use. Phone was fine for a month. Visiting a store and speaking to one of its specialists may help you reach a resolution with your issue. I've talked to 6 customer care agents was promised to get a call back twice that never happened. Check the "Battery Use" screen to review features or functions that have been consuming your battery. All rights reserved. I can call my son in Maui. WebTell us what your question is about so we can direct you to the best team to help you. While 800-876-5753 is Straight Talk's best toll-free number, there are 10 total ways to get in touch with them. The worst phone service ever!!!! Text 611611 to check your balance, get refills and much more. I have been a loyal customer since TracFone days! He'd sobered up four years back after several rounds of nearly fatal encounters with various substances. Today I was told I would only need a credit card to sign up for service. So I'm out money with no phone or service and thus far no solution offered. It's the most convenient way to manage your service. Be sure to call the store ahead of time to find out when Straight Talk specialists will be on duty. Full web sites require more data to view and browse. If youre moving to another state, especially a location where Straight Talk doesnt currently offer its services, it makes sense to cancel your current subscription and switch to a carrier that is readily available in your new location. Refill with your credit card right from your device. That person took my address, email address, and phone number. Whatever the case, always speak to a Straight Talk customer service rep to know if youre entitled to a refund or not. I have been calling them for 3 day's in a row and have been on hold for hour's at at time. WebChat with one of our agents live. All you need to do is dial this number: 1-877-430-2355 and follow a prompt. SMH!!!! Contact Straight Talk via live chat: Straight Talk offers a live chat option that might be an improvement over phone-based customer service. Now they won't let me return the data plan and accused me of not checking if my area was covered before buying. MOBILE WEBSITES: Access the mobile web site version of your choice. What the heck are yall doing Straight Talk I am so pissed and discouraged with you. Please click on www.straighttalk.com/Coverage to view our Service Area Map. There's no kind of help or communication to help at ALL. How Do I Activate My Straight Talk Phone? When using this App, standard data rates may apply. Other terms and conditions apply. WebWho can I contact if I am having issues with my Phone Service? I want to keep the phone just someone lying to me like that is crazy. About 5 hours later, I had not received the label via email, so I called back. [Answered] How to Cancel Straight Talk Service Guide, [Solved] How to find Straight Talk PUK code Guide, [Answered] How Many Lines Can You Have on Verizon. I was assured to be refunded on the 15th of January for almost 8 months of service they could no longer provide due to tower issues? Step 2: Reach out to Straight Talk customer service, Step: Return the phone and accessories sent to you. By texting keywords to 611611, you are consenting to receive response messages. Calls must originate from the US, or Puerto Rico. Abundance Media Group AMG Abundance Media Group is a fraud and corrupt agency. Check your balance, refill or manage plans and phones with our. GetHuman builds free tools and shares information amongst customers of companies like Straight Talk. However, you wont be entitled to a refund if you dont have a plan running or only a few days left until your last subscription expires. Card benefit expires 180 days after last use or 30 days after your service is suspended, whichever occurs first. Unfortunately, not everyone can resolve issues by talking with Straight Talk's customer service representatives over the phone. I would leave 0 stars if I could. Straight Talk is a brand of wireless phone service in the United States and the Caribbean. I had straight talk for years. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. WebStraight Talk offers a variety of plans depending on your needs. After installing it in my phone it said SOS for the cell signal. This is one of the worst experiences I've ever had with any company. Call (888) 442-5102 to request an unlock. -Once downloaded, open the app and after agreeing with the End User License agreement, you will have the option to log in (if you already have a Straight Talk Account) or you can create an account by selecting Create an Account. I then told him that we would be leaving Straight Talk before the weeks done. and maybe a couple more hours before they can get it fixed. Harris Teeter. I am a prospective customer of Straight Talk. WebOverview of Straight Talk Wireless complaint handling. Hopefully I can get them to unlock my sim so I can switch to something else. WebStraight Talk is a brand of wireless phone service in the United States and the Caribbean. Who's crazy enough to start this website? She did not tell me anything that would help me or even tell me she could help me get the phone. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. Welcome to 611611, the text helpline. Straight Talk is a mobile virtual network operator (MVNO) using all three of the major U.S. cellular networksAT&T, Verizon, and T-Mobileto provide its customers with cellular service. Walmart rep asked my address then recommended ST home internet. Their website claimed my transaction didn't go through even though my credit card was charged. It's not always clear what is the best way to talk to Straight Talk representatives, so we started compiling this information built from suggestions from the customer community. *Refer to the latest Terms and Conditions of Service at straighttalk.com. I called customer service multiple times only to have the call dropped each time. Yesterday one of our phones just stopped working (wouldn't turn on). Guess what! Depending on location, powered by 5G or 4G Track data Sky river casino Sky river.com One of the worst yet.so called promotion and they gave nothing.. Elk grove Ca. I will be looking for another pre pay service with hopefully much better customer service! Here are some ways of getting the resolution you want even when Straight Talk's phone-based customer service has let you down: Call back: The truth is that not all customer service representatives have the same personality, level of training or experience. South Los Angles California, Internet Fraud, Bank fraud,Withdrawing money without authorization, Online Stock Options Trading Educatonal Platform, Detective John Graves Detective John Graves Detective John Graves John Graves Illegal molestation of home, life, and livihood. on 2/28 at 12:51PM They lease service from AT&T, Verizon, T-Mobile or Sprint. Long time customer of Straight Talk. WebStraight Talk Customer Service Phone Number Phone Number:1 (877) 430-2355 Shortcut: Once the automated voice Average Customer Rating Score 1.6 Website: Straight Talk Website Straight Talk Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Straight Talk Customer Service (13) dissatisfied Not user friendly at all! MORE INFO Try entering a new Zip Code Continue Close Video Clear Button continue with this zip code YOUR CART IS FULL You have exceeded the amount of items allowed in your cart. There isn't a clear warning about this and they won't give you a refund if you buy service that doesn't work for your phone. Sometimes, they might try to convince you to remain with them. If they had just told me to put in a credit card on the account and use the original zip code, would have been solved a lot sooner. I asked what request and he said that the ticket was closed and there was nothing else he could do. You have signed up to receive notifications to let you know when Straight Talk Home Internet Service is available at your address. I had a fraudulent charge on my credit card account from Match.com. Asked for a supervisor and was told they don't transfer calls. I havent had service all day, I paid my phone bill a week ago and I need to know what My phone service isnt working and Ive been put off a dozen times. Straight Talk: Call 1-877-430-2355. And yes, you also have the option to transfer the phone number to a different carrier. I'm switching service I don't even want it anymore. > Pay My Bill. Forget about data limits! I called ST customer service. Like someone before me said, it's as simple as buying a data card monthly and scratching for the pin off the back. For the last few months I have had data problems, connectivity issues, cannot log in to website or app. Have an idea for Straight Talk? I called back twice more, the final time the rep. was ridiculously rude and dismissive and started singing "i'm sexy and I know it" until I finally hung up. Live chat also provides you with a record of your conversation, something that can be useful if you have to escalate your concerns. Do not work with this company it's a scam. For personal use only. Have a Straight Talk question? When I went to renew my service a couple days ago I completely lost service afterwards, havent had service since. Straight Talk is available through Walmart, but you can also purchase equipment and modify your plan through the Straight Talk website. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Copyright 2022 Consumers Unified LLC. I let him know this in no uncertain terms.