61 0 obj <> endobj The cross-industry framework has experienced more than 20 years of creative use by thousands of . startxref lT`[*$#S-pd0 vBy9=`2, f'. 0000031952 00000 n HdTkPWt@m(E@D D03qf6Y]A (o3Lv}D`W5-+[sS|w{oH\6ruw&''>Mk7ei):O_~!W~a*#@#86kTstFi.g~oy?&ez!Bsr8{Shq#i4C6Sq J.J To enable this beneficial benchmarking, the APQC Process Classification FrameworkSM (PCF) serves as a high-level, industry-neutral enterprise process model that allows organizations to see their business processes from a cross-industry viewpoint. 1859 0 obj <> endobj The PCF is also used as the basis forAPQC's Open Standards BenchmarkingSM, where organizations can benchmark their performance against that of other organizations. hbbd```b``~"C+5`0&D^UA$7X j6a V %%EOF APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions. "K!Ip`FXG5 jf3C"$C uU ' 0\" exQCC=}'vA(/N3L99}6b6l =o @\ESx9Ly0 /ae6"G>L `Nw94aa'%vTjE{JSf-OaK^ This cross-industry framework has experienced more than 15 years of creative use by thousands of organizations worldwide. 0000067497 00000 n d RkpC9Sn M"tdrPA-ku&BM_$8_9KBepCDQ P3N{"AaOIn7${np0]d1=/LX5,E{*VuB7Te5XcL $V}4J{9ieo5^h=r H\j0~ endobj %PDF-1.5 % 0000002255 00000 n Originally envisioned as a tool to aid in performance improvement projects, the framework evolved into the broad taxonomy that it is today. PROCESS CLASS IF ICATION FR AMEWORKSM. 4u2*HXd2x )Rb2"h c\3fp)@080E.l 0+d2Y_|OOo~ endstream endobj startxref gYT*rY,||||||||||c'NY,c'N:1vbpv:;gpv:H>yjz/;0cH s94fC;Aw@"{%:;:*DGG( 623X i= 6+~ kOBVry#Qh0E M^ pQ N1E`Uy ]peK?^r,?B>(X Scribd is the world's largest social reading and publishing site. 0000005448 00000 n APQC's Process Classification Framework (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. Courses 456 View detail Preview site OVERVIEWAPQCs Process Classification FrameworkSM (PCF) is a taxonomy of cross-functional business processes intended to allow the objective comparison of organizational performance within and among organizations. 0 e3 0000072337 00000 n J.H3(4Z$lKbKfp oQU*MM17o`J:e4M;s TC!W"$Gh&B>!JV9E"P r!BDSbf- ?I0@E(u"AZ!L FSEk Fzth"9:tv*qxL$\'%d($?PL*RK'xM&N9hbNSSI{N9gKKMZJt%Lv]zu-m[}{=K]Db~X.}!1/0`ORd5c! [fk'SoM4y^_X-l1}[\g=`oS; CROSS INDUSTRY PROCESS CLASSIFICATION FRA MEWORK Version 6.1.1 CROSS INDUSTRY PCF OVERVIEW Based on the <<2E99534117BD794FB5B6024FEA6B2E58>]>> Scribd is the world's largest social reading and publishing site. APQC's PCF was developed in the early 1990s by APQC and a group of members from a number . 0000116837 00000 n 0000002873 00000 n G&kh5(z7P(4A HW1"@~+i |3r7 \n\>d! %PDF-1.4 % |F1 0000004597 00000 n As show above, APQC's Cross-Industry PCF most recent release is version 7.3 and was published in May 2022. 0000006022 00000 n yqp # q\byDS Ag\<38b!o?LDL?+Xj*M. 0000075502 00000 n %PDF-1.4 % ?~8cnC'_Z&bPeEsK4TsE{.|dVCVyt}{aV`r/% 'z}7hO,4qaDh5nH^ f$nCHL[Qb'{u28]0V93ukE5z>=0jm\s!6y 0 # endstream endobj 183 0 obj <> endobj 184 0 obj <> endobj 185 0 obj <>stream WfpEV@t^826$ paradigms. LOOKING FORWARD The cross-industry and industry Process Classification Frameworks are evolving models, which APQC will continue There are PCFs with a specific industry focus, example industries include Banking, Government, Life Sciences, Retail, and Telecommunication, but there is also a generic cross-industry PCF. Perhaps the most popular process reference model is the Cross-Industry Process Classification Framework (PCF) published and managed by the American Productivity & Quality Center (APQC). x"UH1J%0ep`m0"a#~$[J-=" . 0000002397 00000 n 230 0 obj <>/Filter/FlateDecode/ID[<996DBFF0EFCF418E322ABEF19824DBF9><21367B05C598834C992A3F3A899C2D59>]/Index[182 67]/Info 181 0 R/Length 182/Prev 206547/Root 183 0 R/Size 249/Type/XRef/W[1 3 1]>>stream Clickhereto access the Excel version of this framework. Cq e{ VR"98 lKAptfy9.zs >|&[SKCTy=~gh;~pBPAAf']SzO&d$0/BNYVU%=&Ga-lXRL v q Courses 86 View detail Preview site The cross-industry Process Classification Framework was originally envisioned as a taxonomy of business processes and a common language through which APQC member organizations could benchmark their processes. !AA j)&!G-^4U]jv_3*mKf|IlGIi B$,# >? (a ( (Q (Q ) [?\Y=9(R=K:tvZLKYVeM^t;=$~;xQrP=c/TLgz>Pc^38>lRkGBRa/3e6'h7h+]t}hO.|E5\Dt1ZU~3nDN3?rH$MW%f\iMr^(TT["RtSi iM;]zG]}:qHGtB)G:iHsgUJC(k8r!TPI3Jn]q*0/nLx.hkDlo`CmU_mn %-@2P 6|}*vGd -{|sOLA4om@;nj)/H+p,|#Iye:D>JpK/jz/LYQ!4$l7-EdgMYE{|Ae!L^ POf c` Njl* f\_PUq~WN|s@8;bF>-@ With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to support decision-making and develop internal skills. ~ZN*oU6>Sfzt`MGL)i+Cm*ksNpNazpUM Cw#Zc2Vx3ADBPYDET9T>H&[!GU9(F0SfSyXT=O]Qxy*&`%ROAEzIIqazPe0\; AH%up9S[9&Ik7fd/'^3v>E%Ue8)^/Ko. JuSWmd'g`WQ[|8{Q>w! Version 6..-en-XI July 2012. Many organizations now have used the Process Classification Framework in practical ways to better understand their processes, to reach out across industry boundaries to communicate and shar e information, and to Develop Vision and Strategy Description Establishing a direction and vision for an organization. B:#YMj endstream endobj 1860 0 obj <>/Metadata 101 0 R/Pages 1852 0 R/StructTreeRoot 143 0 R/Type/Catalog/ViewerPreferences<>>> endobj 1861 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 1862 0 obj <>stream It also forms the basis for a variety of projects related to business processes. This involves defining the business concept and long-term vision, as well as de H\n@E|E/E*%N$/`h;H1 2 Tsn"w]sC)\wO]3^-49\iHua?6L]vGn.]kS[=~/K|5}+2X7asH,kWco]=YOyy~%U=KY\pI.B'{ldgI_"}>BG#}>BG#}>BAM7a}M7OOOO77O77O77ZZe.E.eVYU*j}VYQQ(e^E^e^E^o7o7o7WxVeX>c}ds8'`CL`8.V` | APQC's PCF was developed in the early 1990s by APQC and a group of members from a number of industries and countries throughout the world. The PCF serves as the basis for APQC's Open Standards Benchmarking research. i~EG+SKz>E_( APQC's Process Classification Framework (PCF) - Cross-Industry and. ,b,.-z ' It is also helpful as a tool for explaining a business in terms of horizontal processes rather than vertical functions. Accurately benchmarking performance across industries and disparate organizations is difficult, but the PCF makes it significantly easier and, in many cases, economically feasible. 0000003086 00000 n Open navigation menu 0000062893 00000 n This reference model is "a list of universal business processes performed by every business, giving you a common language to communicate and define work . 0000049358 00000 n 0000001750 00000 n 0000068039 00000 n % M}WhB]h]).|Q_*Az'ODoj81%V/~1u1ORFf$*0I:sxmsM;myD,>IB=Nd&@>8L '>z eAlpR@BDeC3n4YRs20$=.S@h.tU4+3;UZj*VPjc5^ goMrG3Zu0~[Ot~8tizzjvq~J` O; organizations to see their activities fr om a cross-industr y process vie wpoint instead of a narr ow functional vie wpoint. APQC-PCF - Free ebook download as Excel Spreadsheet (.xls / .xlsx), PDF File (.pdf), Text File (.txt) or read book online for free. Review the industry-specific PCFs to see if . <>stream Version 6.0.0. It is also helpful as a tool for explaining a business in terms of horizontal processes rather than vertical functions. >)V1c%E$b+aH3&3oH:$KWac;~Gz '/ processes from a cross-industry viewpoint. To enable this beneficial benchmarking, the APQC Process Classification FrameworkSM (PCF) serves as a high-level, industry-neutral enterprise process model that allows organizations to see their business processes from a cross-industry viewpoint. The initial design involved APQC and more than 80 organizations with a strong interest in advancing the use of benchmarking in the United The first version of the PCF was developed in 1992 and is now the most widely used process framework, globally. 0000001651 00000 n The changes reflect key issues in today's business . endstream endobj 76 0 obj <> endobj 77 0 obj <>stream 0000001096 00000 n 0UC1g^^_Cw \ke2X#\. xb```b``Y B@Q$aWbb0gTuZ #L^Brh>`!Up@tw0H~&%3V`iP7ym`{HSewJ?XxeRJ_37:Fu e>e| Process Classification Framework Download. 0000006831 00000 n g*+vV}n\8~b?q7~JD?wXZXTVk%/2 77HJ[q==,$c?.s Our proposed framework is helpful to form a unified, open and transparent industry classification method that are more convenient for regulators and researchers. 61 40 endstream endobj 62 0 obj <>/Metadata 59 0 R/Pages 55 0 R/Type/Catalog>> endobj 63 0 obj <>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/Properties<>>>/ExtGState<>>>/Type/Page>> endobj 64 0 obj <> endobj 65 0 obj <> endobj 66 0 obj <> endobj 67 0 obj <> endobj 68 0 obj [/ICCBased 88 0 R] endobj 69 0 obj [/Indexed 68 0 R 255 97 0 R] endobj 70 0 obj [92 0 R] endobj 71 0 obj <>stream 5 0 obj It is designed as a framework and global standard to be procesw for use in any organization. Check out our most frequently asked questions or feel free to contact us online or call us at 1-800-776-9676 or +1-713-681-4020. U APQC'sProcess Classification Framework(PCF)is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. APQC (American Productivity & Quality Center) is the worlds foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). 0000005169 00000 n %%EOF gYpV:+ 0000062615 00000 n ,S{z8`z#!aS6H$6mHbI0_ Organizations can use the PCF's common terminology to name, organize, and map their processes. 0 The initial design involved APQC and more than 80 organizations with strong interest in advancing the use of benchmarking %PDF-1.4 The process classification framework is a taxonomy of cross-functional Estimated Reading Time: 2 mins . mo{?]Yo40twnmh2I];`']E^nF8;3qC==/A|#'N# .JlHNo#oY d8hh-DJ%$4#{&C\hq!D(Nh$6V,rJS xref APQC tracks responses according to the processes as enumerated and defined in the PCF. F^Y%0YZvy{Ubo0&0;,Vz%S1:Xb)5RuAzYlK7* 0000043719 00000 n process_classification_framework.pdf - Free download as PDF File (.pdf), Text File (.txt) or read online for free. 0000004340 00000 n 0z ^*\ BR 0000003621 00000 n hb```b``.d`c``bb@ !(cx! 0000025285 00000 n 0 Q It also forms the basis for a variety of projects related to business processes. trailer 1900 0 obj <>/Filter/FlateDecode/ID[<1E32E87128DC2F48BD4A3415208A285C><838827B1A68FDC4FAA621559AA6A675E>]/Index[1859 119]/Info 1858 0 R/Length 152/Prev 447249/Root 1860 0 R/Size 1978/Type/XRef/W[1 3 1]>>stream 0000055236 00000 n 1 2:u> rF2*A#T7 c`c2 To enable this beneficial benchmarking, the APQC Process Classification Framework (PCF) serves as a high-level, industry-neutral enterprise process model that allows organizations to see their business processes from a cross-industry viewpoint. APQC Process Classification Framework (PCF) - Cross Industry - PDF Version 7.2.1 - Spanish August 19, 2020 APQC (American Productivity & Quality Center) is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). 100 0 obj <>stream View APQC K05162_PCF-6.1.1 CI.PDF from MIS 101 at Indian Institute of Management Rohtak. q}`2m0J#H`=hH 4D"5haL/ ,T?Hac54z e^4#P )+ZjBtr;'] RVo?aqSR -b18[~r+Ty|;>fo=Y/Y]%Jq^GihKsaq#bb3Z-!>VVlm%\ [xGuZy_EKp"i-XM;qjC2 3a##Kn,:^ob^zOcpQxF.l];/Ke}a yIsqc#*HZUT08% zlq@Fx,W9p=iTpMr\1ax 4g0gc(WzJHT]H`F;y\/ x_@]e@{"CZGQ._:P]1hN,0e9Zh"pg`(nB)*?2Z 248 0 obj <>stream Secondly, Big Name companies have a wealth of supplier and customer data, thus they can construct specific features to accomplish target tasks according to their actual demand, such as . 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Process Classifi cation Framework (PCF) Cross-Industry Version 6.0.0 Release Notes _____ 26 PROCESS CLASSIFICATION FRAMEWORKSM TABLE OF CONTENTS The PCF is written in United States English language format. 'U7xP'W.|S[A3|O4!2Ax6|+ej!.VD_|^by[z.BE$X?&ud< { X.Gziz]Awz_hAI&i%QV Ba' OnE{StvWbVX I5@zKDGeEw>!+UTnZ@A]BW^~fFl8p)]]tzQHo#] :\?0&ua|2eMgOt_iGBx7M|qt|6RLR5JcMMeeock|2qmVRg7/L`q j)p (9Qtu p~XU2w1x={a'v2v}M1=\di48? iW!v>%z>YGIk-||8`SyC~Nds8 p*>|~x9b|^|p/[m5T-sb@0CL%.aJ 0000074675 00000 n %%EOF 0000013004 00000 n 182 0 obj <> endobj This cross-industry framework has experienced more than 15 years of creative use by thousands of . 0000063428 00000 n 1. The PCF is a list of universal business processes performed by every business, giving you a common language to communicate and define work processes across your organization. endstream endobj 186 0 obj <>stream APQC's Process Classification Framework (PCF) is a reliable and robust framework used by hundreds of leading companies worldwide. @ /(v ya CDSh&%% NKK 48I1 Thus, APQC encourages comments, suggestions, and more importantly, the sharing of insights from having applied the PCF within your organization. K03785_PCF_Cross Industry_v6_July2012.pdf - Free download as PDF File (.pdf), Text File (.txt) or read online for free. Learn more. 4@ 0000003726 00000 n k\ ^P5(FNSp\V4@lhllIH-V.P ? [c[Q?IOF,1C}l,n!M9d'hE\[^ -gj%8{/, %\MynI " DPS Vxff)3]!+c.$KlH$OM{is@(4^d-}bO6n!ixXK9N3 |F;g=&Hqrcj;%Q"vm?XJf-00@8Z[~hvJb47?uKNZ^V`?]\?m]Z>s4uCgWsnznGI8%2%,v*?L)zWwm}/4KdO0io\,% endstream endobj 78 0 obj <> endobj 79 0 obj <> endobj 80 0 obj <>stream (APQC: Houston) -- One of the most downloaded and widely implemented business improvement tools during the past 20 years, The American Productivity & Quality Center's (APQC) Cross-industry Process Classification Framework SM (PCF) has received its latest update, v. 6.0.0. ?S319MiRqGSzic&4k!4rHNFFIz ` .z=E8x{AN9@9$n/jrX97!w''l^4W) fuP xS`JT|*L#uJ:i=w:K>_Ze/*Q6g1e` cYNbuMh sgWXS!OX{xR. 1: +?6UAY3x# mVMU,hfB h:)NwO6lVJrJ Ol&q/ 0')c7KXB. Developed in 1992, the PCF is the world . endstream endobj startxref xYKoF^ A" ">DEOLQ2IDYs+m(;._(+Krwvy~F7 The PCF allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. The cross industry and industry Process Classification Frameworks are evolving models, which APQC will continue to enhance and improve regularly. T\rK>?1J{+1!(l.) hb```f``ZQ ,@Q5"hql K;r*>` ul`nP dygp~v ? }z)SO@_O)~?/S~_O9[Ldg|Z=Xi-T!-iMs.~t 0000037830 00000 n APQC's Process Classification Framework (PCF) is a. 0000006720 00000 n 0000057885 00000 n H\jP(d0v &G'0&!U:0po}!1 !pEhf[>K=fy:|]x!Ltw_p8a6SMmXi6^ScVkdo{nOz_^%#D~o[%q%k\pI.Bld;)S0K%d Y,A0K%d Y,A0Kg3=zyf'N(Q:+ 8^[dW-^\.Wu1P(g4U*i/8taKd8 The PCF provides the foundation for APQC's Open Standards BenchmarkingSM database of performance metrics, the largest of its kind in the world, and for the work of its advisory . <>/Subtype/Link/C[0 0 1]/Border[0 0 0]/Rect[108.02 465.5 180.91 474.5]>> Thus, the PCF does not list all processes within a specific organization, and every process listed in the framework does not exist in all organizations. 0000005751 00000 n 1977 0 obj <>stream The cross-industry Process Classification Framework was originally envisioned as a taxonomy of business processes and a common language through which APQC member organizations could benchmark their processes. The APQC Cross-Industry Process Classification Framework (PCF) is a list of universal business processes performed by every business, giving you a common language to communicate and define work processes across your organization. D'8 geUY,m?!jGaG=BGUCOT9p! APQC's Process Classification Framework (PCF) is a taxonomy of business processes that allows organizations to objectively track and compare their performance . Author Archive. Breakthrough performance is possible when organizations look beyond their traditional paradigms and compare themselves to organizations . 0000018371 00000 n hY}o660H&nNvY0(,%;&YV0'x;%T*!JRmV+$8a%xaUJB6YH7ZAEp,x"E)+%Bh 'I#PhFA)e B;c=E+3j>0r%[1%Foc1AhmY/A)ZI6JUB@z-[1z>c#"XE ca:u#e+NB2z#3(^shF. 3 0 Each version of the PCF, is now published in two formats, a Microsoft Excel . 0000006607 00000 n It is designed as a framework and global standard to be customized for use in any organization. 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